PRIVACY POLICY AND DELIVERY TERMS

Privacy Policy and Delivery Terms

At Lufiténo Jewelry, we are committed to safeguarding your privacy and ensuring an exceptional delivery experience. This policy outlines how we handle your personal information and the terms governing our delivery process.

1. Collection of Personal Information

To process your orders and provide seamless service, we collect the following information:

  • Full Name
  • Email Address
  • Contact Number
  • Shipping Address
  • Payment Information

2. Use of Personal Information

Your personal information is used for:

  • Processing orders and payments securely
  • Shipping and delivering products promptly
  • Sending order updates and promotional communications
  • Enhancing our website and services

We value your trust and ensure that your data is only used for these specified purposes.

3. Data Protection

We employ robust security measures to protect your personal data. Your information will never be sold or shared with third parties, except as required for order fulfillment (e.g., shipping carriers).

4. Delivery Terms

Delivery Timeframes

  • India: Orders are delivered within 5 business days.
  • UAE, Canada, UK: International orders are delivered within 15-20 business days, subject to customs clearance and courier processing.

Shipping Charges

  • India: Free shipping on all orders.
  • UAE, Canada, UK: Shipping charges apply and are calculated at checkout.

Customs and Duties

For international orders, customers are responsible for any applicable customs duties or taxes.

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • A tracking number will be provided once your order is shipped.

Undelivered Packages

If a package cannot be delivered due to an incorrect address or recipient unavailability, it will be returned to us. Customers are required to contact us to arrange reshipping.

Delivery Delays

While we strive for timely delivery, unforeseen circumstances (e.g., customs delays, courier issues) may cause delays. We will keep you informed of any significant changes to your order’s status.

5. Return and Exchange Policy

  • No Returns or Exchanges:
    As a startup, we do not offer returns or exchanges. Additionally, for hygiene and safety reasons, jewelry items are non-returnable and non-exchangeable. Please review your order carefully before completing your purchase.

6. Your Rights

You have the right to:

  • Access and update your personal information
  • Opt out of receiving promotional emails

For any changes or queries, please contact us directly.

7. Contact Information

For further assistance, feel free to reach out to us:

We value your trust and look forward to serving you. Thank you for choosing Lufiténo Jewelry!